>> Return policy

 

Right of withdrawal
Purchases on our website are subject to the discipline of Legislative Decree No. 206/2005 (consumer code), dictated on distance contracts, in cases where the delivery of the goods takes place at the residence or place indicated by the buyer, because these purchases are effected outside commercial premises. 
The importance of the above-mentioned legislation takes the form of the expectation-in-Chief to the purchaser of a right of withdrawal. 
I CAN EXERCISE THE RIGHT OF WITHDRAWAL?
The legislation provides for the right of withdrawal shall be exercisable by the sole natural persons (consumers) acting for purposes which can be regarded as unrelated to their business. The right of withdrawal cannot be exercised by legal persons and natural persons acting for purposes related to a business. Remain excluded from the right of withdrawal even purchases made from retailers or people who for whatever reason they purchase for resale to third parties. 
WHAT IS?
The consumer shall be entitled to withdraw from the contract within a period of ten daysdays from receipt of the goods, returning the goods object of the withdrawal to the seller, who will refund the price of the goods returned. It should be noted that in the case of options trading (the so-called specials), in which the purchase of an asset is combined with another good that is sold at a low price or even a gift, the right of withdrawal will be legitimately exercised with the restitution of both goods object of the purchase, given the constraint of the accessory well in promotion than the first. 
WHAT TO EXCLUDE?
Money-back guarantee excludes all purchases whose delivery is perfect within a retail location. The right of withdrawal shall not apply to audiovisual products or computer software delivered sealed, which were opened by the consumer.
The right of withdrawal shall apply to goods purchased and therefore excludes the cost of delivery to the addressee that constitute a service of which the latter has used. 
HOW IS THE RIGHT OF WITHDRAWAL?
It is necessary to have available the following documents or data:
-original invoice;
-in case of partial withdrawal, in addition to the purchase invoice, the item code (s);
-bank details which get Bank (code IBAN-Account invoice owner); 
At this point you can contact Liuteria Marconi snc, which will inform you of the steps to be taken to open the practice of withdrawal, giving you the same return authorization components. 
The procedure is summarized below: 
Sending a notification (by registered letter with acknowledgement of receipt) signed statement containing intention to exercise the right of withdrawal, indicating all required data [your order number, invoice, email address with which you registered, which products should be subject to withdrawal (by identifying them with the article), and the bank details that will allow us to make a transfer on your behalf for reimbursement]. 
HOW DO I MAKE the "RE-ENTRY" EXPEDITION to Marconi snc Lutherie?
1. After you enable the practice of withdrawal you must insert the original packaging containing the goods in appropriate packaging, in such a way as to preserve the original product wrappings from any damage, or alteration. Liuteria Marconi snc reserves the right to reject the goods received in the event of non-compliancethe procedure above.
2. The goods will be sent, at his own expense, within five days of return authorization communicated by our sales office (art. 67 d.Lgs. 206/2005), to the following address: Liuteria Marconi snc Via Marconi 6 28060 Cureggio (NO)-Italy-
Caution: we recommend that you use for sending a courier or other means likely to enable traceability of shipment. It is understood that Liuteria Marconi snc will not refund the goods object of the withdrawal, if it does not receive its delivery.
HOW LONG WILL RETURN TRANSFER?
Within 30 business days from receipt of the goods, Marconi snc Lutherie will make a return to the customer the amount corresponding to the value of the goods resulting from invoice. In the above credit will be refunded the value of the goods and not shipping costs of return are borne by the customer. This according to art. 54, paragraph 1, of Legislative Decree No. 206/2005. 
WARNINGS
Liuteria Marconi snc reserves right now not to accept shipments of components or products that: 
-do not contain any packaging, manuals and original accessories; 
-have been made without having activated the claim to Liuteria Marconi snc; 
-have been made without following the sending mode indicated by the Liuteria Marconi snc. 
In such cases the transport costs related to both sending and return will be borne by the customer. 

Right of withdrawal

 

Purchases on our website are subject to the discipline of Legislative Decree No. 206/2005 (consumer code), dictated on distance contracts, in cases where the delivery of the goods takes place at the residence or place indicated by the buyer, because these purchases are effected outside commercial premises.  The withdrawal right is exercisable for all catalog products, i.e. not tailored through the special configurators or direct request of the customer. For the latter is guaranteed by law.

 

The importance of the above-mentioned legislation takes the form of the expectation-in-Chief to the purchaser of a right of withdrawal. 

 

 

I CAN EXERCISE THE RIGHT OF WITHDRAWAL?

The legislation provides for the right of withdrawal shall be exercisable by the sole natural persons (consumers) who actfor purposes which can be regarded as unrelated to their business. The right of withdrawal cannot be exercised by legal persons and natural persons acting for purposes related to a business. Remain excluded from the right of withdrawal even purchases made from retailers or people who for whatever reason they purchase for resale to third parties. 

 

 

WHAT IS?

The consumer shall be entitled to withdraw from the contract within a period of ten working days from receipt of the goods, returning the goods object of the withdrawal to the seller, who will refund the price of the goods returned. It should be noted that in the case of options trading (the so-called specials), in which the purchase of an asset is combined with another good that is sold at a low price or even a gift, the right of withdrawal will be legitimately exercised with the restitution of both goods object of the purchase, given the constraint of the accessory well in promotion than the first. 

 

 

WHAT TO EXCLUDE?

Money-back guarantee excludes all purchases whose delivery is perfect within a retail location. The right of withdrawal shall not apply to audiovisual products or computer software delivered sealed, which were opened by the consumer, products that are configured with the appropriate customization or withany other means.

The right of withdrawal shall apply to goods purchased and therefore excludes the cost of delivery to the addressee that constitute a service of which the latter has used. 

 

 

HOW IS THE RIGHT OF WITHDRAWAL?

It is necessary to have available the following documents or data:

-original invoice;

-in case of partial withdrawal, in addition to the purchase invoice, the item code (s);

-bank details which get Bank (code IBAN-Account invoice owner); 

 

At this point you can contact Liuteria Marconi snc, which will inform you of the steps to be taken to open the practice of withdrawal, giving you the same return authorization components. 

 

The procedure is summarized below: 

Sending a notification (by registered letter with acknowledgement of receipt) signed statement containing intention to exercise the right of withdrawal, indicating all required data [your order number, invoice, email address with which you registered, which products should be subject to withdrawal (by identifying them with the article), and the bank details that will allow us to make a transfer on your behalf for reimbursement]. 

 

 

HOW DO I MAKE the "RE-ENTRY" EXPEDITION to Marconi snc Lutherie?

1. Afteryou enable the practice of withdrawal you must insert the original packaging containing the goods in appropriate packaging, in such a way as to preserve the original product wrappings from any damage, or alteration. Liuteria Marconi snc reserves the right to reject the goods received in the event of non-observance of the procedure above.

2. The goods will be sent, at his own expense, within five days of return authorization communicated by our sales office (art. 67 d.Lgs. 206/2005), to the following address: Liuteria Marconi snc Via Marconi 6 28060 Cureggio (NO)-Italy-

 

Caution: we recommend that you use for sending a courier or other means likely to enable traceability of shipment. It is understood that Liuteria Marconi snc will not refund the goods object of the withdrawal, if it does not receive its delivery.

 

 

HOW LONG WILL RETURN TRANSFER?

Within 30 business days from receipt of the goods, Marconi snc Lutherie will make a return to the customer the amount corresponding to the value of the goods resulting from invoice. In the above credit will be refunded the value of the goods and not shipping costs of return are borne by the customer. This according to art. 54, paragraph 1, of Legislative Decree No. 206/2005. 

 

 

WARNINGS

LiuteriaMarconi snc reserves right now not to accept shipments of components or products that: 

 

-do not contain any packaging, manuals and original accessories; 

-have been made without having activated the claim to Liuteria Marconi snc; 

-have been made without following the sending mode indicated by the Liuteria Marconi snc. 

In such cases the transport costs related to both sending and return will be borne by the customer.